Help & FAQ | Livingwelllife
Help & FAQ
Here you will find answers to frequently asked questions about ordering, shipping, returns, payment and tracking.
How long does shipping take?
You can find the estimated delivery times on the respective product page and on our "Shipping & Delivery" page. Within Germany, delivery usually takes approx. 5–10 business days after dispatch.
When will my order be shipped?
Orders are usually processed and shipped within 1–3 business days.
How can I track my order?
Once your order has been shipped, you will receive an email with your tracking number. This allows you to track the status of your order at any time.
Is shipping free?
Yes, we offer free shipping on all orders – with no minimum order value.
Can I return my order?
Yes, you have a statutory right of withdrawal of 14 days. Further information can be found in our cancellation policy.
Who bears the return costs?
The direct costs of the return are borne by the buyer, unless otherwise stated. Further information can be found in our cancellation policy.
What payment methods do you offer?
We accept secure payments via credit card, PayPal, Klarna, Apple Pay and Google Pay.
What happens if my order arrives damaged?
Please contact us as soon as possible with photos of the product and packaging. We will investigate the case quickly and find a suitable solution.
Why does delivery sometimes take a little longer?
In individual cases, longer delivery times may occur due to high demand or logistical delays. Should there be delays, we will, of course, inform you as soon as possible.
How can I reach customer service?
You can reach us by email at info@livingwelllife.shop or by phone at 0160 98028588. Our response time is usually 24–48 hours.
Submit Withdrawal Request
Please fill out the following form to submit your withdrawal request.
